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How can I get a refund for my subscription?

Subscription refund methods differ based on the way you have subscribed to the App:

  • If you bought the App subscription through the App Store: Please follow the steps to request a refund described here.
  • If you bought the App subscription through the Google Play Store: Please follow the steps to request a refund described here.
  • If you bought the App subscription through the webpage wallpilates.fit4me-life.com: In general, all charges for in-app purchases are nonrefundable, and there are no refunds or credits for partially used periods. However, we may make an exception if:
    • a refund for the subscription to the Application is requested within 30 days from the date of the transaction if you can demonstrate the use of the Application for 7 consecutive days (see details in the “Refund Guarantee” section below);
    • the laws applicable in your jurisdiction provide for refunds (if you are from EU/EEA, please refer to the “EU/EEA Notice” below).

MONEY-BACK RULES

In addition to refund rights available under applicable laws, if you purchased our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you did not get visible results with our program, provided that all of the following conditions are met:

  • You contact us within 30 days after your initial purchase and before the end of your subscription period; and
  • You have followed our program:
    • at least during 7 consecutive days within the first 30 days after the purchase (for monthly and more lengthy subscription periods) or
    •  at least during 3 consecutive days within the first 7 days after the purchase (for weekly and biweekly subscription periods); and
  • You can demonstrate that you have followed the program according to the requirements in Section “How to demonstrate that you have followed the program”.

To request a refund, please contact our support team at support@fit4me-life.com. We will review your application and notify you (by email) whether your application is approved.